​The following policies apply to all workshops. Loom Studio is committed to providing all of our students with an exceptional experience. When a student cancels without giving enough notice, they prevent another student from participating in our classes. We understand that life happens, however, due to small class sizes and custom materials we are unable to offer refunds on our workshops.

All class purchases valued over $300 include a non-refundable deposit fee of $150.

If you have to reschedule your workshop booking, please notify us at least 2 weeks before the workshop date by emailing info@loomstudio.ca

Loom Studio is not responsible for reminding students to attend the workshop or reschedule.

Loom Studio reserves the right to cancel or reschedule a class 48 hours prior, including but not limited to, low enrolment, classroom, equipment, or instructor availability and weather safety.

Students will be given the option to reschedule or receive a full refund.

Student who do not follow up within 30 days to reschedule their class or request a refund will forfeit their fees.

If you are unable to attend the workshop, we will gladly accept a participant substitution any time at no additional fees.

Rescheduling changes must be received 14 days prior to the start of the workshop on which you are booked.

A transfer admin fee of $30 will be charged.

Students who give notice will only be able to reschedule once, which after they will forfeit their full class fees.

Without the 14 days notice required to transfer to a different date, we can only offer 40% of your registration fee as a class credit to use for another workshop purchase. Please email us to receive a customized code to use for a future registration.

No shows will automatically forfeit all class fees.

The following policy applies to all physical merchandise in our shop. Loom Studio is committed to providing all of our students with high-quality and curated products.

We can accept unused and unopened items for exchange/store credit only within 14 days of receiving your order. Please email us at info@loomstudio.ca and be sure to include your order number or receipt. Without proof of purchase we cannot facilitate a return.

All custom orders and fibre kits are final sale.

Special order weaving looms, tools and accessories are final sale.

If there are any issues or concerns with the items you purchased, contact us right away and exceptions may be given on a case by case basis, to be determined by Loom Studio.

Unless returning items in person at the studio, buyers are responsible for return shipping fees.

Orders will be processed within 7-10 business days and shipped out every Wednesday.

We use Canada Post services for orders within Canada and Fedex/UPS for International orders. Depending on your location, order may take anywhere from 4-20 days so keep an eye on your tracking.

Please note that orders that have less than $15 in shipping fees will be sent as regular letter mail and do not include tracking.

Packages valued between $80-100 have insurance coverage with their shipping. We highIy recommend additional insurance for international parcels or domestic orders over $100. Please email us after your order is placed and we’ll invoice you separately.

Loom Studio is not responsible for lost, delayed or damaged packages — once a package is in transit it is the property of the customer, and their responsibility to file a claim with the mail carrier.

Pick-up is available from Toronto or Bolton by appointment only.

Online local pick-up orders are forfeited if they're not claimed within 60 days.

Some accessories and yarns are available for in person purchase at the store during our hours of operation. If you need to pick up your order in Toronto or Bolton within a specific time frame, please email us as we may be able to accommodate you.